pdftranslator

Refund Policy

Last updated: February 6, 2026

1. Our Commitment

At PDFTranslatorOnline, we want you to be completely satisfied with our service. We offer a fair and transparent refund policy to ensure your peace of mind when purchasing PDF download credits.

Important: You can always preview your translated document for FREE before making any payment. We encourage you to thoroughly review the translation quality before purchasing credits.

2. Refund Eligibility

You have the right to request a refund for your purchase within 14 days of the purchase date. The refund period begins on the day after you complete your purchase.

2.1 Unused Credits

If you have not used any of your purchased credits:

  • Within 14 days: Full refund, no questions asked
  • After 14 days: Refunds evaluated on a case-by-case basis

2.2 Partially Used Credits

If you have used some of your purchased credits:

  • Within 14 days: Partial refund for unused credits may be available
  • After 14 days: Generally non-refundable, but contact us for exceptional circumstances

2.3 Fully Used Credits

If all credits have been used (PDF files downloaded):

  • Refunds are generally not available for used credits
  • If you experienced a technical issue or service problem, please contact us within 7 days

3. How to Request a Refund

To request a refund, please contact us with the following information:

  1. Email us at: support@pdftranslatoronline.com
  2. Include in your request:
    • Your account email address
    • Order number or transaction ID (from Paddle receipt)
    • Date of purchase
    • Reason for refund request
  3. Response time: We will respond within 2 business days

4. Refund Processing

Once your refund request is approved:

  • Refunds are processed through Paddle, our payment provider
  • The refund will be issued to the original payment method used for the purchase
  • Processing time: 5-14 business days depending on your bank or payment provider
  • You will receive email confirmation from Paddle when the refund is processed
  • Any remaining credits in your account will be removed upon refund

5. Non-Refundable Situations

Refunds may not be available in the following situations:

  • Requests made more than 30 days after purchase
  • All purchased credits have been used
  • Violation of our Terms of Service
  • Suspected abuse of the refund policy
  • Chargebacks filed without first contacting us for resolution

6. Translation Quality Issues

If you're unsatisfied with the translation quality:

  • Before purchasing: Use the free preview feature to review translation quality
  • After downloading: Contact us within 7 days with specific examples of issues
  • We may offer a credit or partial refund for documented quality issues
  • Note: AI translations may not be perfect for specialized or technical content

7. Technical Issues

If you experience technical problems that prevent you from using purchased credits:

8. Paddle as Merchant of Record

All payments are processed by Paddle.com, which acts as our Merchant of Record. This means:

  • Paddle handles all billing and payment processing
  • Refunds are processed through Paddle's system
  • Your payment method information is securely handled by Paddle
  • You may see "Paddle" or "Paddle.net" on your bank statement

9. Try Before You Buy

Remember: You can always upload and translate your PDF document for FREE. Preview the entire translated document before making any payment. This way, you can verify the translation quality meets your needs before purchasing download credits.

10. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us at:

Email: support@pdftranslatoronline.com

We aim to respond to all inquiries within 2 business days.